Department: Venetian Chop House / Food & Beverage
Position: Server Assistant
Reports to: Food & Beverage Assistant Manager
Scope of Position
The Venetian Chop House Fine Dining Restaurant Server Assistant is primarily responsible for providing prompt, courteous and efficient food, and beverage service to the guests.
As a Server Assistant to the Server, they are responsible for preparing service stations, assisting in the service to the guests, clearing and resetting tables and cleaning and closing service stations.
He/she will possess a limitless desire to attain the highest levels of quality and cleanliness in all areas of the Food and Beverage Operations.
Position Requirements
Professional and strong interpersonal skills
Previous food and beverage experience in a resort hotel environment is a plus.
Basic computer knowledge (Micros or other POS systems).
Outstanding and professional guest services skills.
Food Handling & TIPS (Training for Intervention Procedures) certificate required.
Knowledge of food and wine is an asset.
Excellent eye for detail and the ability to multi-task.
Must be of minimum legal age to serve alcohol according to state law.
Responsibilities
Greet (using names) and acknowledge each guest after seating with hotel greeting standard.
Knowledge of restaurant layout and location of all equipment and supplies.
Set tables with silverware and glassware and other items.
Ensure place settings are appropriate and each guest has the necessary items for the standard place setting.
Polish silverware.
Assist servers in their tasks.
Ensure service stations are stocked and ready for service.
Observe and take note of dirty, clean, and occupied tables that need a refresh.
Know and implement standards/procedures of service for guest.
Assist guests’ service needs in a professional and timely manner.
Assist as needed to maintain standards of appearance, sanitation and service in all areas of the restaurant.
Assist the servers by refilling beverages and water and running food to the tables.
Perform any other reasonable duties as required by management.
Education
High school diploma or GED.
Skills and Abilities
Ability to communicate in the English language.
Second language is a plus.
Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.
Knowledge of basic food handling policies and procedures as well as the techniques and equipment for preparing and presenting food products for consumption, including storage/handling techniques, proper chemical handling, and sanitation standards.
Physical Requirements
Must be able to work in a fast-paced environment.
Must be physically fit in order to lift, pull and push items up to 50 pounds.
Also requires reaching overhead/standing/walking/reaching and bending throughout shift.
I acknowledge that I have reviewed the Venetian Fine Dining Restaurant Server Assistant job description.
This is a summary of the main responsibilities for this position.
Business demands dictate work hours and schedules.
Attendance and timeliness are a requirement of this position.
Management retains the discretion to add or change the duties of this position at any time, in order to meet our guests’ needs.
I understand that I must also adhere to the property service standards, as well as grooming and uniform standards specific to this position, always maintaining a neat and clean appearance.
I will also adhere to any OSHA (safety) practices and wear any assigned PPE (personal protective equipment) as needed.
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