Department: Venetian / Food & Beverage
Position: Venetian Fine Dining Floor Supervisor
Reports to: Food & Beverage Assistant Manager
Scope of Position
The Floor Supervisor will assist with Venetian Fine Dining Food & Beverage operations.
He/she will assist in ensuring the operation meets guests' needs, guest satisfaction and maximizes financial performance.
Position Requirements
Previous supervisory experience in a hospitality setting is preferred, but individuals with a strong passion for leadership and customer service are encouraged to apply.
Minimum one to two years' experience in a food and beverage environment in a fine dining establishment or luxury hotel.
Strong restaurant operation background.
Effective at listening to, understanding, and clarifying the concerns raised by guests and members.
Ability to thrive in a busy, fast-paced team environment as well as work independently and prioritize tasks effectively.
Knowledge of Micros or other Point of Sale (POS) Systems.
Excellent organizational, interpersonal, and administrative skills.
Responsibilities
Assist with ensuring compliance with all food & beverage policies, standards, and procedures.
Supervise Associates & tabletop presentation for meal service.
Complete menu knowledge (breakfast, lunch, dinner, bar, and wine pairing).
Supervise all opening/closing procedures of shift.
Supervise staffing levels to ensure that member/guest service, operational needs and financial objectives are met.
Maintain inventory of equipment, linen and other supplies.
Ensure maintenance and cleanliness of service and communicate expectations to respective departments.
Assist in production of the payroll, reports, forecasts, inventory and budget for food and beverage operations.
Resolve customer complaints as appropriate to maintain a high level of guest satisfaction and quality.
Participate in departmental meetings and communicate a clear and consistent message regarding the departmental goals to produce desired results.
Maintains Caribe Royale Orlando Hotel standards of service.
Promote and maintain good Associate relations between service kitchen, stewarding and dining room personnel.
Any other reasonable duties as required by management.
Education
High school diploma or GED; 3-5 years' experience in the food and beverage, culinary, or related professional area.
Skills and Abilities
Ability to communicate in the English language.
Second language is a plus.
Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.
Knowledge of basic food handling policies and procedures as well as the techniques and equipment for preparing and presenting food products for consumption, including storage/handling techniques and sanitation standards.
Knowledge of hotel food and beverage operations.
Knowledge of proper chemical handling, cleaning techniques and use of equipment machinery.
Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).
Physical Requirements
Must be able to work in a fast-paced environment.
Must be physically fit to lift, pull, and push items up to 50 pounds.
Also requires standing/walking/reaching and bending throughout shift.
I acknowledge that I have reviewed the Venetian Fine Dining Floor Supervisor job description.
This is a summary of the main responsibilities for this position.
Business demands dictate work hours and schedules.
Attendance and timeliness are a requirement of this position.
Management retains the discretion to add or change the duties of this position at any time, to meet our guests' needs.
I understand that I must also adhere to the property service standards, as well as grooming and uniform standards specific to this position, always maintaining a neat and clean appearance.
I will also adhere to any OSHA (safety) practices and wear any assigned PPE (personal protective equipment) as needed.
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