Join our Team! Leland Management is seeking a full-time Office Administrator for its Avalon Park community.
Join our team to learn why the Orlando Business Journal has named us one of Central Florida’s Best Places to Work for 12 consecutive years, including winning first place in our category for 2021! The position is full-time (Monday thru Friday from 9:00am to 5:00pm) with GREAT benefits.
JOB SCOPE:
The Office Administrator reports to the Community Association Manager and is responsible for leading the day-to-day operations of the HOA Office.
This involves ensuring a safe, clean, and welcoming environment for residents and community volunteers.
It includes ensuring the maintenance and repair of all office systems for on-site staff offices.
This position acts as the front-line customer service agent for the Management Team, fielding most initial inquiries by phone, walk-in, email, or other correspondence.
Perform covenant enforcement inspections for assigned area.
AREAS OF RESPONSIBILITY:
· Provide friendly and efficient customer service to all inquiries, including, but not limited to, general inquiries, new tenant and owner orientation, purchases and terminations, Pavilion rentals, architectural review applications, and assessment payments.
· Responsible for all office filing systems including ARC, homeowner correspondence, and lease files and those files in storage and/or archived.
· Accept ARC applications from residents and review to ensure all necessary documentation is included.
· Forward completed ARC applications to the Covenants Manager in a timely fashion for final review.
· Be familiar with the Community's Design Standards Manual.
· Periodically check storage area to make sure it is clean and debris-free.
· Forward any observed violations (debris or expired registrations) to homeowner
· Respond to website inquiries within 24 hours.
· Maintain Community website to ensure documents are filed timely and accurately and calendar remains up to date.
· Ensure safe, clean, and comfortable office environment for on-site staff, residents, and community volunteers.
· Prepare material for all Board meetings (i.
e.
board packets).
Responsible for conference room reservations and/or setup.
· Upload approved meeting minutes on website within three business days of meeting.
· Assist Community Association Manager in sending any communication to Residents.
· Keep current Board of Directors information such as email addresses and phone numbers.
· Prepare activity reports on a regular basis for review by the Community Association Manager and inclusion with Board of Director's monthly financial reports.
· Special projects and other responsibilities as assigned by the Community Association Manager.
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