The IT Support Specialist is a hands-on technical position that involves all aspects of computer systems configuration, operation, and maintenance as well as technical support with elections systems.
The IT Support Specialist reports to the Chief Information Officer.
*ESSENTIAL JOB FUNCTIONS:*
* · Provide end user/helpdesk support and troubleshoot technical issues for all office administration, staff, and seasonal workers
* · Install and configure workstations, devices, printers, and software
* · Perform routine maintenance and updates of workstations
* · Perform basic network maintenance, testing, evaluation, and troubleshooting
* · Support and maintain audio-visual equipment including set up and testing of equipment needed for training classes and public meetings
* · Assist with preparation, configuration, maintenance, and updates to EPollbooks devices and mobile hotspots/routers
* · Provide support for office IP camera and access control system
* · Provide support for office phone and IVR system
* · Assist in maintaining documentation, inventory, and storage of all systems
* · Assist with proper security and disposal of EOL devices and peripherals
* · Assist in creating and updating systems documentation, change logs, licensing tracking, and training materials
* · Provide support for election equipment and systems preparation/maintenance including ballot scanning and tabulation equipment
* · Maintain a high level of cybersecurity and physical security awareness in all aspects of daily work
* · Assist with other departments as needed under the direction of the Chief Information Officer
*MINIMUM QUALIFICATIONS*
* · Associate’s degree in Information Technology or related field is preferred
* · 1 – 2 years of relevant experience in computer systems support is preferred
* · A+/Net+ certification preferred
* Knowledge of Windows client & server operating systems
* Knowledge of MS Office Suite
* Knowledge of networking concepts, design and implementation
* · Ability to lift objects weighing approximately 25 pounds
* · Must possess and maintain a valid Florida Driver's License
* · Must be a registered voter in the State of Florida prior to appointment
_(A comparable amount of education, training, or experience may be substituted for the minimum qualifications.
)_
Job Type: Full-time
Pay: $18.
00 per hour
Benefits:
* Dental insurance
* Employee assistance program
* Health insurance
* Life insurance
* Paid time off
* Retirement plan
* Tuition reimbursement
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
* Overtime
Application Question(s):
* Are you a Registered Voter in the State of Florida?
Education:
* Associate (Preferred)
Experience:
* Computer System Support: 2 years (Preferred)
Work Location: In person
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