*LOCAL APPLICANTS ONLY*
*WE PREVENT TECH RAGE®!*
Do you enjoy working with computers? Are you looking to kickstart your IT support career? We are looking for an entry-level *IT Support Desk Technician *to join our growing team.
This is your opportunity to:
* Gain exposure to a wide range of business applications, software, hardware, and technologies.
* Be a key player in providing IT Support to our customers by applying your problem-solving and troubleshooting skills.
* Learn more in one year than you will in large organizations, _in our humble opinion_.
* Be part of a passionate team and company that dares to handle the most challenging technical issues and projects.
*As an entry-level IT Support Desk Technician you will be expected to:*
* Receive and triage incoming support requests.
* Provides first-level telephone, email, remote and onsite support for computers, networking, software, and other technical issues; average 10-20 support tickets per day.
* Work with third parties and vendors to assist with warranty, support, and/or service issues.
* Document technical support issues and resolutions.
* Achieve and maintain a 90% or higher customer satisfaction average score.
* Maintain proper time tracking and time management discipline to achieve efficiency goals.
* Continually train and earn certifications to stay up to date on new technologies and processes.
*QUALIFICATIONS:*
* High School Diploma or equivalent
* Demonstrated interest, education, or hands-on experience in IT/technology field
* Understand basic operations of computer hardware, software, and networking
* Available 40 hours per week, Monday-Friday between 8am to 5pm; 8 hour shift
* Participation in on-call rotation; ability to work overtime, including nights, weekends and holidays as needed
* In-office attendance in Winter Springs, FL
* Able and willing to do local travel to Central Florida client sites; reliable transportation, valid driver’s license, and vehicle insurance
* Wear company-provided shirt onsite
* Successfully pass pre-employment verification checks
*BONUS POINTS:*
* 2-4 year degree in Computing and Information Sciences or Information Technologies field
* CompTIA IT Foundations and/or A+, Net+, Secure+ or similar certifications
* Formal Microsoft training
* Previous customer service, volunteering, or internship experience
*WHY YOU SHOULD JOIN US:*
* Performance-based bonuses
* Occasional remote working
* Paid Time Off - 22 days per year
* Health, Dental, and Vision Insurance
* Retirement program with % match of salary
* Industry Certifications Reimbursement
* Mileage Reimbursement
* Named a NextGen 101 Company
* Named Seminole Business of the Year
* Work in a positive, growing environment that promotes mentoring and career growth
*OUR CORE VALUES REFLECT WHO WE ARE AND WHAT WE REPRESENT*
* Get it done
* Create raving fans
* Own it
* Develop our people
* Trust ourselves & each other
* Have humility
* No Drama
Entry Level, IT Support, Support Desk, IT Technician, Service Engineer, Field Technician, Level 1, Helpdesk, Information Technology, IT Help Desk Technician, Junior IT Technician, Level One
Job Type: Full-time
Pay: $18.
00 - $21.
00 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Professional development assistance
* Vision insurance
Schedule:
* Monday to Friday
Application Question(s):
* Answer YES if this statement is true: I can report to Tech Rage IT's Winter Springs, FL office AND travel to Central Florida client sites as needed.
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Work Location: In person
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