Production Support Analyst

*Job Title: Production Support Analyst* *Location: Orlando, FL (Onsite - Hybrid model)* *Duration: 12+ Months * *Must have:* *Job Description:* * Develop and implement pipelines that extract, transform, and load data into an information product that helps the organization reach its strategic goals * Create and maintain scalable, high-performance data extract jobs * Translate complex technical and functional requirements into detailed designs * Ability to research, analyze and resolve operational issues in a timely manner * Provide root cause analyses to identify and proactively prevent future issues * Strong experience in working with large volumes of data to include integration, architecture, cleansing, and engineering * Knowledge of production support concepts such incident reporting, testing, debugging, monitoring, and audits * Working knowledge of APIs and Javascript * Skill in creating and maintaining technical documentation to include runbook creation for routine or repeatable operations * Possess excellent interpersonal skills to include teamwork, facilitation, and negotiation * Ability to work independently or as part of a team to resolve issues * Effective written and verbal communication skills * Demonstrate an ability to work under pressure, manage competing priorities and meet or exceed expectations regarding issue identification, resolutions and communication.
* Actively own and coordinate issue resolution between departmental and support partners * Prioritize issues in alignment with Marketing and other affiliated partners who are dependent on issue resolution * Assess issues and communicate an ETA for issue resolution based on agreed-upon time frames to the appropriate CE and departmental partners * Communicate resolution of issues with CE and departmental partners based on agreed-upon time frames * Develop and maintain data pipelines using ETL processes * Automate File upload monitoring *Required skills and qualifications* * 3 years Experience with Snowfalke SQL * 2 years experience with Tableau * 1 year Experience with Python * 1 year experience with Smartsheet Datamesh * Understanding of data-warehousing and data-modeling techniques * Knowledge of industry-wide visualization and analytics tools including Tableau * Good interpersonal skills and positive attitude * Ability to develop effective working relationships *Preferred skills and qualifications* * Degree in computer science, mathematics, or engineering Job Type: Contract Pay: $50.
00 - $55.
00 per hour Expected hours: 40 per week Schedule: * 8 hour shift * Monday to Friday Experience: * Snowfalke SQL: 5 years (Required) * Tableau: 5 years (Required) * Python: 3 years (Required) * Smartsheet Datamesh: 3 years (Required) * data-warehousing and data-modeling techniques: 3 years (Required) Work Location: In person