DevOps/Support Engineer

Derivco Australia Maitland, Florida, United States (Hybrid)DevOps/Support Engineer *Save* *Apply* *Derivco is seeking a highly skilled and motivated DevOps/ Support Engineer to be part of our dynamic team.
As a DevOps/ Support Engineer at Derivco, you will play a crucial role in ensuring the smooth operation of our cutting-edge software products and maximizing their availability.
* *Responsibilities:* * Support, maintain, and update existing and new operator environments, acting as a key supporting mechanism for product/feature delivery.
* Provide exceptional service to ensure maximum availability of our products and services, minimizing interruptions during maintenance, upgrades, or enhancements.
* Collaborate with problem management teams and development teams to analyze and resolve issues, taking ownership of problem cases and implementing necessary improvements.
* Mentor and train Tier 1 Engineers, sharing your expertise and assisting with complex investigations.
* Research, diagnose, troubleshoot, and identify solutions to resolve system issues, ensuring seamless operation.
* Take ownership of issues and problems, ensuring timely follow-up and resolution.
* Engage directly with development teams, acting as a conduit for effective collaboration and support.
* Ensure error-free software deployments, baselining staging environments, and maintaining consistency with live environments.
* Attend project planning and requirements sessions, completing project work on time and communicating progress to stakeholders.
* Conduct capacity reviews and provide capacity reports/updates to stakeholders.
* Lead departmental initiatives and special projects, resolving incidents and maintaining strong stakeholder relationships.
* Demonstrate flexibility and dedication by taking on additional, unplanned projects as required by the business.
*Requirements:* * Proven experience in supporting, maintaining, and updating software environments.
* Strong problem-solving skills and a passion for continuous improvement.
* Excellent collaboration and communication skills to work effectively with development teams and stakeholders.
* Ability to mentor and train junior team members, fostering a culture of knowledge sharing.
* Strong research and troubleshooting skills to identify and resolve system issues.
* Flexibility to provide standby support on a 24/7 basis during specified periods.
* Strong organizational skills to manage multiple projects and initiatives simultaneously.
* Willingness to work after hours when necessary to meet project deadlines.
* MSSQL / T-SQL.
* Proven experience in the IT Industry using Microsoft and other leading technologies.
* Experience with Windows Server 2012 to 2016.
* Experience with PowerShell scripting skills or other scripting languages * Experience using coding / scripting to automate manual tasks.
* Strong Problem solving skill.
* Solid written and verbal communication and presentation skills.
* Passion for self learning.
* Experience with CI / CD Pipeline Automation.
* Experience with Kafka.
* Experience with Kubernetes.
* Experience with Docker.
* Experience using YAML.
* Understanding Infrastructure as Code.
* Experience in Azure Application Insights.
* Experience with Azure DevOps.
* Experience with tools such as Terraform, Ansible.
*Why Join Derivco* * Semi-annual bonus paid to employees with satisfactory performance (Bonus is up to 11% which is really competitive _– not to be shared with the candidate)_ * 15 vacation days each year _(as opposed to the US standard of two weeks.
)_ * 10 sick days each year * 14 paid holidays each year (_Bank holidays - The follow the sun employees may have to work for some of which they’ll likely get TOIL)_ * Company currently pays 80% of benefits costs for medical, dental, and vision coverages * Company contributes to a Health Savings Account, if the high-deductible medical plan is elected (up to $1,500 for individuals/$2,500 for families) * Eligible to contribute pre-tax funds to Flexible Spending Accounts (both medical and dependent care options are offered) * 100% company-paid life, short-term disability, and long-term disability insurance benefits * Access to various medical related services – EAP, virtual care, exercise rewards, travel assistance * Eligible to contribute pre-tax funds to a commuter benefits account * 401(k) employer match of up to 4% * Working downtown in a newly renovated building – office perks include free coffee and tea, office contests, social events, and networking events with other clients in the building * Walking distance to a number of restaurants and local eateries – Derivco will reimburse a portion of your lunch costs up to $12 dollars per day.
* Various learning and continuing education opportunities *Join Derivco and be part of a company that is at the forefront of innovation in the gaming industry.
Apply now to embark on an exciting journey with us!* *Derivco is an equal opportunities employer.
We value people as individuals with diverse opinions, cultures, lifestyles and circumstances and we are committed to equality of opportunity and to providing a productive working environment free from unfair and unlawful discrimination.
* For more information, please visit our website: https://derivco.
com/ Job Type: Full-time Experience level: * 4 years Ability to commute/relocate: * Maitland, FL 32751: Reliably commute or willing to relocate with an employer-provided relocation package (Required) Work Location: In person