Systems Engineer – Operations and Endpoint Management

JOB SUMMARY: “We Power the Magic!” That’s our motto at Disney Experiences.
Our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club.
We are responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business as well as other initiatives including MyDisneyExperience and Hey, Disney! The Systems Engineer will be part of a team focused on device management and operations support for our ships, private islands, and on-site offices and locations.
The engineer will provide technical support for endpoints including, but not limited to PCs, MacOS, Android, iOS, Linux, printers, antennas, and much more.
Experience centrally managing PCs and other devices in an enterprise environment is strongly preferred.
Travel requirements vary based on ship itinerary schedules and is expected to be approximately 25% but could increase to 50% or more when our business demands increase.
Travel is both domestic and international to support our ships and embarkation teams, as well as multiple locations in the Orlando area and Port Canaveral to assist with ship operations and project work.
This is a “hands-on” operations position.
The role includes physical labor including packing/unpacking hardware, assembling and transporting/shipping to its destination, and managing repairs.
Other logistics include purchasing, vendor management, and user administration.
Candidate should have excellent verbal and written communication skills, and be able to work independently as a self-starter, utilize good time management skills, and function well within a diverse team.
Primary Responsibilities Install, configure, and manage shipboard endpoints such as PCs, mobile devices, printers, and other smart devices.
Manage software deployment via MECM, AirWatch, and other endpoint management tools.
Create new user accounts and groups in Active Directory, Service Now, and other user management tools.
Provide on-site and remote technical support for applications and hardware on our ships and onshore sites.
Warehouse logistics including processing equipment repairs and shipping project hardware.
Purchase hardware for projects or replacements Unpackage and assemble equipment at our warehouse and other site locations.
Travel to remote ports to setup embarkation equipment and provide training and technical support.
Work with our business partners to plan, design, and implement new projects.
Work closely with critical shipboard officers to keep them apprised of projects and collaborate with them as appropriate.
Partner with application teams to deploy and manage apps and systems across the fleet Skills, Knowledge, Experience, Education, Licensure and Certifications REQUIRED Minimum of 3 years of related work experience Bachelor’s degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience Background in IT, computer systems engineering, or systems engineering and analysis Experience centrally managing Windows, MacOS, Android & IOS devices in an enterprise environment leveraging MECM (SCCM), JAMF, AirWatch, or other central management tool.
Strong knowledge of Windows, MacOS, Android and iOS operating systems Self-starter with ability to take initiative and balance multiple priorities with minimal direction.
Travel between multiple Orlando locations and Port Canaveral with personal vehicle Hands-on experience with hardware installs such as PCs, cabling, peripherals.
etc.
Demonstrated strong communication, design skills, both verbal and written Familiarity with ServiceNow, Jira, or other Ticketing tools Familiarity with Confluence (or other documentation/wikis) PREFERRED Prior maritime experience from a technology perspective Industry certification in Windows, MacOS, Android and IOS.
Demonstrated experience with: AirWatch / WorkforceOne JAMF AppDynamics, SiteScope, Solarwinds (or other monitoring tool) Grafana dashboards Powershell, YAML, Ruby or other scripting Managing GPOs #DISNEYTECH #LI-AF2