PLEASE NOTE THE FOLLOWING BEFORE APPLYING:
US Citizenship/Green Card AND shift coverage preferred (on rotation - some weekends, holidays and weeknights are required) as well as working onsite.
Locations are in the following places ONLY:
Lehi, UT
Orlando, FL
What you will be doing:
As a member of the Oracle Analytics Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs for the following products: OBIEE/OAS, OAC, BI APPS.
Oracle Technical Support is dedicated to assisting our customers and partners in resolving problems experienced during implementation, administration and maintaining the Oracle Analytics products (BIEE/OAS, OAC, BI APPS) .
The Oracle Analytics products and tools are mission critical tools for our customers.
The support personnel contribute to continuous product and service improvement by identifying complex issues, performing product and documentation reviews, taking initiative for process improvement and internal systems design.
Your skills/experience:
Candidate is expected to have demonstrated experience and in-depth knowledge in the following areas:
* Advanced database skills (DB2, Oracle, Sybase, Informix, MS SQL Server).
* Candidate should have strong SQL skills and ability to understand complex SQL statements.
Database administration and data modeling experience would be a plus.
* Knowledge of operating systems (WINDOWS, LINUX).
* Hands on Linux shell commands to configure servers, track memory & disk usage, file management and permissions is required.
* Hands on experience in WebLogic Application server administration and deployment of web applications on WebLogic is required.
* Experience in Cloud Infrastructure and Cloud Deployments.
Oracle Cloud Infrastructure (OCI) experience is desired.
* Experience in supporting client/server and Web based applications.
* Knowledge of dimensional data model (cubes, star schemas) and dimensional databases (Essbase, Oracle OLAP) and data warehouse is a plus.
* Experience with browser technologies (products, plug-ins) on different platforms CGI, MS-IIS knowledge or experience.
* Experience with security/authentication systems like SSO/LDAP (SiteMinder, Oracle Identity Manger, Oracle OID, Microsoft AD) preferred.
* Previous technical support experiences are an advantage.
* Strong customer service skills and an eagerness to excel along with trouble-shooting skills and tenacity in problem solving.
* Excellent written and verbal communication skills.
* Attention to detail and the ability to learn quickly.
* Advanced knowledge and working experience of Oracle Business Intelligence products (OAC, BIEE, BI APPS) is a BIG plus.
As a Principal Support Engineer, your work involves :
Strategic technical support to assure the highest level of customer satisfaction.
A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues.
You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues.
Services may be frequently provided by on-site customer visits.
Leading contributor individually and as a team member, providing direction and mentoring to others.
Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization.
7+ years' experience with Core products or eight years' experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.
0 GPA OR (for Applications) proven professional/ technical experience, i.
e.
, demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).
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