Senior Business Process Analyst

SEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT! Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers’ customers.
Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace via cutting-edge technology and business solutions.
At Presidio, we know that it’s our people that make the connections happen.
WHY SHOULD YOU JOIN US? You will set your career on track for outstanding achievement with a company that knows no limits.
Presidio is a leading a global digital services and solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions.
THE ROLE: Senior Business Process Analyst Job Summary: As a Senior Business Process Analyst with Presidio, you will analyze, design, and optimize business processes across various functions and systems.
You will work closely with stakeholders to understand their needs, document current and future states, identify gaps and opportunities and recommend solutions that align with the strategic goals and objectives of the organization.
You will also facilitate process improvement initiatives, monitor process performance, and ensure compliance with standards and best practices.
Travel Requirements: This role will be remote within the Continental US and does not require any travel.
Job Requirements: Conduct business process analysis and mapping using various tools and techniques, such as interviews, workshops, surveys, observations, data analysis, etc.
Document and validate current and future state processes, workflows, roles, and responsibilities, using standard methodologies and templates.
Identify and prioritize process gaps, issues, risks, and opportunities for improvement, and propose feasible and effective solutions.
Collaborate with cross-functional teams, subject matter experts, and project managers to design, implement, and monitor process changes and enhancements.
Develop and maintain process documentation, such as process maps, diagrams, charts, manuals, guides, policies, procedures, etc.
Collaborate with our Instructional Design team to develop and delivery training and support to process owners and users on process-related topics and tools.
Measure and report on process performance, quality, efficiency, and customer satisfaction, using key performance indicators (KPIs) and metrics.
Contribute to the development and maintenance of a process management framework and governance structure.
Stay updated on the latest trends and best practices in business process management and improvement.
Required Skills: Minimum of 3-5 years of experience in business process analysis, design, and improvement, preferably in a digital services and solutions environment.
Proficient in using process mapping and modeling tools, such as Visio, Lucidchart, BPMN, etc.
Strong analytical, problem-solving, and critical thinking skills, with the ability to synthesize complex information and present it in a clear and concise manner.
Excellent communication, collaboration, and facilitation skills, with the ability to interact effectively with stakeholders at all levels.
Experience in using data analysis and visualization tools, such as Excel, Power BI, Tableau, etc.
Experience with ITSM such as ServiceNow Detail-oriented, organized, and self-motivated, with the ability to manage multiple tasks and projects simultaneously.
Knowledge of process improvement methodologies and frameworks, such as Lean, Six Sigma, Agile, etc.
Additional Desired Skills: Certification in business process management, improvement, or analysis is a plus.
Education and Experience: Bachelor’s degree or equivalent work experience and/or military experience 3 -5 years of experience in business process analysis, design, and improvement Overall 5 years or more experience working in IT environments ***** ABOUT PRESIDIO Presidio is committed to Diversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DEI change process across all levels of the organization.
Cultivating a culture of inclusion where the expression of all our differences are valued, celebrated, and add to our collective achievements.
Presidio is a global digital services and solutions provider accelerating business transformation through secured technology modernization.
Highly skilled teams of engineers and solutions architects with deep expertise across cloud, security, networking and modern data center infrastructure help customers acquire, deploy and operate technology that delivers impactful business outcomes.
Presidio is a trusted strategic advisor with a flexible full life cycle model of professional, managed, and support and staffing services to help execute, secure, operationalize and maintain technology solutions.
We serve as an extension of our clients' IT teams, providing deep expertise and letting them focus on their core business.
Presidio operates in 40+ US offices and offices in Ireland, London, Singapore, and India.
For more information visit: https://presidio.
com ***** Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor.
All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.
To read more about discrimination protections under Federal Law, please visit: https://www.
dol.
gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.
pdf If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to recruitment@presidio.
com for assistance.
Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings.
State Employment Services, please provide priority referrals to recruitment@presidio.
com.
RECRUITMENT AGENCIES PLEASE NOTE: Agencies/3 Parties may not solicit to any employee of Presidio.
Any candidate information received from any Agency/3 Party will be considered a gift and property of Presidio, unless the Agency/3 Party is an Authorized Vendor of Presidio with an up-to-date Presidio Contract in hand signed by Presidio Talent Acquisition.
No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Presidio Talent Acquisition to engage in recruitment efforts for Presidio.