GOVERNMENT OPERATIONS CONSULTANT II

Requisition No: 824518 Agency: Commerce Working Title: 824518 - GOVERNMENT OPERATIONS CONSULTANT II - 40033022 Pay Plan: Career Service Position Number: 40033022 Salary: $42,776.
88 - $45,000.
00 Posting Closing Date: 03/12/2024 Total Compensation Estimator Tool JOB TYPE: FULL TIME / Career Service POSITION LOCATION: Orlando, FL (relocation benefits are not available for this position) Government Operations Consultant II This position will be used for multiple vacancies.
INTERNAL www.
floridajobs.
org/ Our Organization and Mission: FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities.
We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.
In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at FloridaCommerce for positions that fit their skill sets.
FloridaCommerce is an Equal Opportunity Employer/Program.
Auxiliary aids and services are available upon request to individuals with disabilities.
(TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.
) Let our mission become yours.
To find out more about us, click on the link: https://www.
floridajobs.
org/ The Work You Will Do: The Government Operations Consultant II is a member of the Reemployment Assistance (RA) Quality Assurance Training Team within the Division of Workforce Services.
The incumbent of this position is responsible for identifying, coordinating and providing statewide programmatic (RA) and systematic (RECONNECT) training; developing training guides and materials necessary to perform job duties; analyzing and making recommendations to resolve statewide RA training issues and concerns; and providing direction and guidance to RA management.
The Difference You Will Make: You will assist in helping the agency ensure program integrity and assisting qualified Floridians who are out of work through no fault of their own.
Your knowledge and skills will be utilized to help our citizens.
FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must.
How You Will Grow: FloridaCommerce encourages its employees to constantly innovate and seek efficiencies.
Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management.
In accordance with our Vision and Mission, the employee: Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
Works collaboratively to optimize the effectiveness of FloridaCommerce’s available resources and tools.
Uses knowledge acquired through education, training, or experience to complete tasks.
These expectations are for all our employees, and you will be expected to model these as a leader.
We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.
Where You Will Work: Orlando is a magical city that is known for its warm weather and hospitality.
With the moniker “The City Beautiful” there’s an incredible mix of fun things to do in Orlando that make it an ideal place to work, play and live.
Central Florida receives around 60 million visitors a year who are all drawn by its family friendly atmosphere, amazing restaurants, I-Drive shopping and of course it’s world-famous theme parks Disney World, Universal Studios, Sea World.
When not at the theme parks, you will find Orlando is home to several nature trails, nearby springs and over 100 lakes.
Orlando is also one of the fastest growing metropolitan areas in state with major job industries in hospitality, health care and technology.
From major sporting events to its cultural arts and theater performances, Orlando has something for everyone.
Orlando is: Home to major higher learning institutions such as: University of Central Florida (UCF), Valencia Community College (VCC), Rollins College, and Full Sail University Approximately 90 minutes from many amazing beaches Within a state having no state income tax for residents of Florida.
WORKING FOR THE STATE OF FLORIDA HAS BENEFITS! * State Group Insurance coverage options+ (health, life, dental, vision, and other supplemental option) * Retirement plan options, including employer contributions (www.
myfrs.
com) * Nine paid holidays and a Personal Holiday each year * Annual and Sick Leave Benefits * Student Loan Forgiveness Program (Eligibility required) * Flexible Spending Accounts * Tuition Fee Waivers (Accepted by major Florida colleges/universities) * Ongoing comprehensive training provided * Career Growth * Highly skilled, professional environment For a more complete list of benefits, visit www.
mybenefits.
myflorida.
com.
* We care about the success of our employees.
* We are always improving our technology, our tools, our customer’s experiences, and ourselves.
* A rewarding experience for reliable, compassionate, and professional employees.
Pay: $42,776.
81 - $45,000.
00 annually Your Specific Responsibilities: This is highly responsible administrative and consulting work involved in planning and assisting in the directing, training and operating of a statewide RECONNECT system for the Reemployment Assistance (RA) program.
Responsibilities include assisting in coordination and efficiency of administrative, programmatic and operational aspects of service delivery while providing liaison and consultant capabilities for the solution of operational and management problems.
Identifying, coordinating and providing statewide RECONNECT training; development of guides and materials necessary to perform job duties; analyzing and making recommendations to resolve statewide RA training issues and concerns; and providing direction and guidance to RA management.
Within the Development, Support and Training Team, will work dual roles as a functional lead to coordinate and approve analysis, design work, and associated development responsibilities and also work as a subject matter expert for additional functional areas.
Work directly with vendor business systems analysts, designers and developers to validate business system requirements.
Work to fully integrate the business requirements into the new system.
Create scripts to be used to test and validate the new Benefits System.
Troubleshoot difficult cases in connection with all aspects of the reemployment assistance program, interact with claimants, employers, elected representatives, and resolve difficult issues involving the claims, tax and appeals process.
Handle special or unusual problems.
Resolve reemployment assistance cases of a particularly complex or unusual nature.
Review policy, procedures, and guidelines with regard to the unemployment program.
Aid in the interpretation of the Florida Reemployment Assistance Law and Federal Regulations pertaining to reemployment assistance.
Provide guidance and counsel to management in regard to problems and policies related to programmatic and operational issues and prepare recommendations that aid in the development of uniform policies, instructions, directives, and other procedures in regard to the reemployment assistance program.
Assist in the development of solutions for programmatic operational problems.
Prepare letters and reports and develop statistical data.
Ensure that timely and accurate responses are made to inquiries.
Perform other related duties as required.
Required Knowledge, Skills, and Abilities: Knowledge of reemployment assistance law, rules, policies and procedures.
Knowledge of the methods of data collection and analysis.
Ability to collect, evaluate, and analyze data to develop alternative recommendation, solve problems, document workflow, and other activities relating to the improvement of operational and management practices.
Ability to organize data into logical format for presentation in reports, documents, and other written materials.
Ability to conduct fact finding research.
Ability to utilize problem solving techniques.
Ability to understand and apply applicable rules, policies, and procedures relating to operational management analysis activities.
Ability to plan, organize and coordinate work assignments.
Ability to effectively communicate verbally and in writing.
Ability to establish and maintain effective working relationships with others.
Ability to travel.
Qualifications: As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.
Minimum: Duties and responsibilities of this position must be performed at the official work site of the Department.
Travel may be required and must furnish own transportation.
Preferred: Preference will be given to applicants with at least one year of professional experience in a Reemployment Assistance or Workforce Program.
Adjudication experience.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735).
Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace.
All employees are subject to reasonable suspicion drug testing in accordance with Section 112.
0455, F.
S.
, Drug-Free Workplace Act.
VETERANS’ PREFERENCE.
Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.
Certain service members may be eligible to receive waivers for postsecondary educational requirements.
Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.
Veterans’ Preference documentation requirements are available by clicking here.
All documentation is due by the close of the vacancy announcement.