Systems Engineer

Pavion and our family of companies (AFA, Structure Works, Star Asset Security, REECE et al) are seeking a talented and motivated Systems Engineer to join our security business unit.
The position of Systems Engineer has a major emphasis on customer service, positive attitude, professional quality, and teamwork above all else.
We are looking for engineers that can relate to our clients on a personal level.
You should have the ability to communicate positively and leave our clients with the feeling that they would look forward to working with you again.
Duties and Responsibilities Non-Technical Building relationships with our clients in a positive meaningful way.
Work with a team effectively and efficiently.
Align with core values and adopt our systems and solutions.
Professionalism of doing "what right, is right".
all the time, every time.
Continual self-improvement and obtaining IT certificates.
Strong analytical and problem-solving skills to resolve complex technical challenges.
Excellent communication and interpersonal skills to collaborate effectively with team members and clients.
Critical thinking and analysis of looking for ways to improve processes and procedures.
Valid driver’s license, willing to travel sometimes.
Adherence to Change Management, Problem Management, Asset Management, and Service Management.
Constant pursuit of technical improvement in all areas.
Some after hours are required as projects and emergencies come up.
Technical Design, implement, and manage network infrastructure including servers, routers, switches, firewalls, storage solutions, virtualization solutions, and any other network devices.
Monitor network performance, troubleshoot issues, and implement solutions to enhance reliability, scalability, and availability.
Configure and maintain network protocols, such as TCP/IP, VLANs, OSPF, BGP, and VPNs, to ensure optimal performance and security.
Support and maintain technical issues involving Microsoft's core business applications such as Windows Server, Exchange, SQL, DirectAccess, Terminal Services/RDS.
Cloud environments like Azure, AWS, & Google Cloud.
Develop and maintain network documentation, diagrams, and procedures for reference and training purposes.
Support for Disaster Recovery strategies including server imaging and automated offsite backups.
Remote access solution implementation and support (i.
e.
, VPN, Terminal Services, & Citrix) Detailed KB documentation of customer’s systems.
Detailed ticket documentation of time spent on service issues and projects.
Provide guidance, training, and technical support to junior team members and assist in their skill development.
Qualifications and Skills To be successful in this position, an individual must be able to perform each essential duty exceptionally.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
We require employees to maintain industry certifications.
The employee filling the System Engineer position should have an outstanding level of customer service and some of the following certifications: Microsoft MCSA/MCITP/MCSE, SonicWall CSSA, Cisco CCNA, VMWare VCP, CompTIA A+, CompTIA Network+, WatchGuard Fireware Essentials+, 3CX Basic/Advanced Certifications.
Education and Experience Minimum five years of architect/engineer IT experience Excellent verbal and written communication skills.
Professional, friendly, positive, optimistic demeanor.
A strong understanding of networking technologies, solutions, troubleshooting, & support.
Preferred but not required experience with: Autotask, Datto RMM, Auvik or Managed Services (MSP) experience a major plus.
Ubiquiti, Meraki Appliances, Cisco Networking Technology, Dell, EMC and HP Storage Solutions, VMware Solutions Image based backup solutions.
General Windows Desktop and Server Administration Virtual Desktop (Windows Virtual Desktop and VMware Horizons) Cloud (Azure, AWS, and Google Cloud) Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position.
Incumbents will follow any other instructions, and perform any other related duties, as may be required.
The employer has the right to revise this job description at any time.
The job description is not be construed as a contract for employment.
Pavion is an equal opportunity/affirmative action employer.
All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
41 CFR 60-1.
35(c)