Summary
Safely transports registered guests and other approved passengers to locations within the designated area.
Essential Job Duties
Safely transport passengers to approved designated drop off & pick up points as approved by management
Check hands free device for connectivity before starting shift in vehicle
Perform vehicle safety inspection using checklist prior to transporting passengers
Monitor interior of van for cleanliness.
Remove trash, and perform light cleaning.
Maintain a safe vehicle.
Alert management of any operational concerns
Maintain necessary service records
Completes mileage log book
Monitors gas tank level, and replenishes as needed.
Complies with all laws and regulations regarding operating, maintaining assigned company or leased vehicle
Warmly greet passengers as they enter/depart the van
Ensures that passengers complete passenger log prior to departure.
Files log.
Offer water to passengers during warm months
Assist passengers with luggage as needed
Analyze passengers pick-up/drop-off schedules to ensure efficiency in shuttle runs
Support other departments as needed during downtime
Additional duties may be added at any time at the discretion of management
Consistently models the behavior of a Baywood Ambassador who:
Maintains a professional image, including physical appearance, verbiage, and body language, at all times to include clean uniform and nametag
Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact
Actively listens to guests, responding appropriately to their questions and/or concerns.
Seeks guidance and/or assistance from others to ensure satisfaction
Fosters teamwork by offering assistance to others, as needed
Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues.
Reports discrepancies to the proper department
Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures
Recommends other Baywood properties to our guests, when asked
Consistently demonstrates our It’s My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations
Skills/Qualifications
Physical Demands:
Walking and Standing: 20%
Must be able to carry 50 lbs.
up to 25 feet.
Lifting, Push/Pull: 20%
Ability to lift up to 50 lbs.
regularly.
Must be able to lift 50 lbs.
to the waist, chest, and above the head.
Bending, Stooping, Reaching:20% (throughout the entire shift).
Must be able to bend at the knees with up to 40 lbs.
, standing to an upright position.
Sitting: while driving vehicle
Driving: 80%
Traveling: none
Environmental Conditions:
Inside: Protection from weather conditions, but not necessarily from temperature changes.
Outside: Often transitioning from inside to outside of building and vehicle, assisting guests in varying weather conditions
Education:
High School diploma preferred
Certifications / Licenses:
Must possess and maintain a Motor Vehicle Operator's License in good standing
Experience:
2 years van driver experience preferred
Additional Skills:
Ability to multi-task
Ability to communicate effectively, both written and oral
Ability to work the shifts required for the position
Ability to learn and adhere to Brand & Baywood Hotels’ standards
Ability to take information from various sources and determine a responsible course of action
Ability to understand interdepartmental relationships as well as all operations pertaining to Front Desk (Reservations, Guest Registration, Concierge Services, Bell Services, Valet, Telephone Services, Guest Accounting/Night Audit)
Ability to safely operate a passenger van
Must possess excellent public relations skills and ability to handle/resolve guest complaints
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