**Summary:**
Dedicated professional with a proven track record in customer service, team leadership, and operational efficiency.
Adept at managing inquiries, implementing cost-saving measures, and driving customer satisfaction.
Seeking opportunities to leverage skills in a dynamic and challenging environment, with a strong interest in remote, data entry, work from home, sales, commission-based, virtual assistant, enrollment specialist, credentialing, or property management roles.
**Experience:**
*Lead Customer Experience Advocate | GoPuff, Remote | 2021 - 2023*
- Managed inbound customer inquiries via chat, email, and phone.
- Achieved an average response time of 5 minutes, surpassing benchmarks.
- Resolved complex inquiries for quality control, ensuring high customer satisfaction.
- Increased customer satisfaction ratings by 40% through effective problem-solving.
*Assistant Manager | Little Haiti Paté Kode, Orlando, FL | 2019 - Present*
- Oversaw kitchen equipment orders, managed contracts, and handled payroll.
- Implemented cost-saving measures, reducing restaurant equipment expenses by 50%.
- Improved communication efficiency, resulting in a 60% reduction in order errors.
*Cashier | Universal Studios Orlando, Orlando, FL | 2019 - 2020*
- Operated cash registers and POS systems with precision and accuracy.
- Provided exceptional guest service, receiving positive customer feedback.
**Skills:**
Customer Service, Communication, Problem-Solving, Time Management, Team Leadership, Conflict Resolution, Operations Management, Detail-Oriented, Adaptability, Positive Guest Service
**Additional Information:**
- Open to remote opportunities and experience in managing inquiries through various channels.
- Proven ability to implement cost-saving measures and drive customer satisfaction.
- Interested in leveraging skills in roles such as data entry, work from home, sales, commission-based positions, virtual assistant, enrollment specialist, credentialing, or property management.
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