IT Service Desk Manager

Description AdventHealth Information Technology All the benefits and perks you need for you and your family: Benefits from Day One Career Development Whole Person Wellbeing Resources Award-winning IT Department Our promise to you: Joining AdventHealth is about being part of something bigger.
It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit.
AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ.
Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team.
All while understanding that together we are even better.
Schedule: Full-Time The role you’ll contribute: This position will be responsible for the day to day execution of Service Desk Operations for all Tiers and Support roles for AIT.
The value you’ll bring to the team: Provide thought leadership and innovation within projects and practice areas of the Service Desk Create an environment of opportunity for teams to focus on the work necessary to reach company goals Develop and maintain operational procedures and service level goals meeting or exceeding business requirements Collaborate with other cross-functional IT and business leaders on projects or initiatives that involve the Service Desk Provide clear, accurate, and timely updates regarding performance metrics of the Service Desk Team Identifies, develops and implements strategic, tactical and operational initiatives necessary to expand service, improve service, improve efficiency or improve team satisfaction Lead the leadership team responsible for the 24/7/365 day-per-year operations of the AIT Service Desk Qualifications The expertise and experiences you’ll need to succeed: Bachelor's degree or equivalent from four-year College or technical school in a computer related field or equivalent combination of education and experience Demonstrated ability to achieve objectives via influence of others Experience with contact center leadership, program management, and/or technology implementation preferred Ability to communicate both written and verbally with all levels of the enterprise This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.