The Alaka`ina Foundation Family of Companies (FOC) is looking for an IT Help Desk Support Intern that will report to the IT Systems Manager and provide day-to-day support, trouble-shooting and problem resolution of hardware, software, network and related computer systems and peripheral devices; installs and configures systems; and other duties as assigned in Orlando, Florida.
DESCRIPTION OF RESPONSIBILITIES:
Deploy, maintain, analyze, upgrade, troubleshoot and repair PC and Mac hardware/software and network systems.
(Including peripheral devices such as printers)
Provides first-level support to users by researching and answering questions; resolving problems; providing resources.
(Both for onsite and remote end-users)
Creates desktop images and installs or updates security patches and carries out corporate compliance for the desktop
Active Directory and e-mail account creation, maintenance and troubleshooting
Maintain IT Inventory
Other duties assigned by Supervisor
REQUIRED DEGREE/EDUCATION/CERTIFICAONS:
Currently pursuing BA or BS degree in IT related field of study or HS education or GED with none to three (0-3) years of experience in an IT technical support environment
REQUIRED SKILLS AND EXPERIENCE:
Diagnostic and analytical skills for software/application knowledge.
Ability to multitask - Sense of urgency; maintain a positive attitude.
Strong customer focus; service-oriented attitude.
Excellent telephone presence with organized follow-up skills.
Good analytical and strong problem-solving skills.
The Alaka`ina Foundation Family of Companies (FOCs) is a fast-growing government service provider.
Employees enjoy competitive salaries.
Eligible employees enjoy a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 11 paid holidays.
We are an Equal Opportunity/Affirmative Action Employer.
We are proud to state that we do not discriminate in employment decisions on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
If you are a person with a disability and you need an accommodation during the application process, please click here to request accommodation.
We E-Verify all employees.
The Alaka`ina Foundation Family of Companies (FOCs) is comprised of industry-recognized government service firms designated as Native Hawaiian Organization (NHO)-owned and 8(a) certified businesses.
The Family of Companies (FOCs) includes Ke`aki Technologies, Laulima Government Solutions, Kūpono Government Services, and Kapili Services, Po`okela Solutions, Kīkaha Solutions, LLC, and Pololei Solutions, LLC.
Alaka`ina Foundation activities principally benefit the youth of Hawaii through charitable efforts which includes providing innovative educational programs that combine leadership, science & technology, and environmental stewardship.
For additional information, please visit www.
alakainafoundation.
com
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