Perform duties to maintain close contact and build effective business relationships with targeted physicians office associates and pharmaceutical representatives to grow referrals in assigned therapeutic categories and geographic territories, working within the limits of standard or accepted practice.
Demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion, and safety.
From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names.
As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Kroger family! Minimum
- High School Diploma or GED
- 3+ years of customer service experience in a professional setting
- Exceptional oral and written communications skills, in both a professional and productive manner
- Working knowledge of pharmacy software and proficiency in Excel, Word and Outlook
- Demonstrated ability to develop and enhance enduring customer relationships
- Demonstrated joint ownership of goal setting, commitments and accomplishments with field specialty account manager
- Ability to promote team unity through information sharing, planning and problem resolution focused on team success first
- Ability to anticipate and respond timely to customer needs
- Demonstrated customer focus in all activities
- Ability to assess services provided from the customers point of view
- Ability to emphasize a team approach to providing great customer service
- Exceptional listening skills in order to hear the customers concerns, goals, and beliefs and to be able to respond appropriately
Desired
- Any familiarity with the challenges faced by low-income and underserved populations
- 1 year of supervisory experience- Make outbound sales calls to current referral sources to drive new business, in coordination with field specialty account manager (SAM) to ensure that targeting, strategy and messaging are consistent and highly relevant to the needs of the referral source
- Coordinate with field SAM to identify and initiate business relationships with potential new accounts within defined territory, to increase awareness of the pharmacy s services and capabilities and generate new referrals, increasing pharmacy s market share
- Respond to inbound calls from key referral sources, identify needs, provide information related to their patients, and assist with any requirements to facilitate referrals
- Maintain close contact with key referral sources to provide written and verbal status updates
- Respond to questions from field SAM, conduct research, track and gather information, and assist to make appointments or follow up with referral sources
- Build business relationships with pharmaceutical sales representatives; provide referral volume information and updates regarding trends and the needs and interests of referral sources.
- Generate and post faxes and mailings in support of campaigns to promote new products, indications and services to existing and potential referral sources in defined territory
- Analyze referrals and activities within the territory to identify and communicate trends relating to factors having positive influence on referrals
- Perform or assist with any operations, as required to maintain workflow and to meet schedules and quality requirements
- Participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, and policies
- Perform other related duties as assigned
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
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