Operations Manager

Moderno Porcelain Works specializes in the fabrication and installation of ultra-luxe large format porcelain panels in the residential and commercial markets.
As the only company in North America using specialized state-of-the-art fabrication machines and a proprietary installation process, we are 100% dedicated to porcelain.
By revolutionizing the industry, our in-house craftsmen create endless possibilities, from eye-catching porcelain shower walls, bathroom vanities, kitchen countertops, to flooring, interior and exterior wall cladding, fireplace surrounds, outdoor living and more.
As your all-inclusive porcelain source, Moderno works for you.
Our team is growing, and now we invite you to work with us! We’re looking for an experienced Operations Manager.
Reporting to the General Manager, this position directly contributes to the company’s success by ensuring efficient and effective fabrication shop operations including inventory, materials management, scheduling, and coordination of production projects.
As Operations Manager your primary responsibility is to oversee and manage the day-to-day operations of a job flow throughout the facility.
Your role involves coordinating various activities to ensure efficient production, adherence to quality standards, and timely delivery of products.
Team Management: Member of local leadership team Participation in weekly production and monthly finance meetings Foster a positive work environment, promote teamwork, and resolve any conflicts or issues that arise.
Provide training and development opportunities to enhance employees' skills and knowledge.
Budgeting and Cost Control: Prepare and manage the department's budget, ensuring cost-effective operations and resource allocation.
Identify cost-saving opportunities, monitor expenses, and implement strategies to optimize operational costs.
Analyze production data and financial reports to track performance, identify variances, and take corrective actions as needed.
Project planning including confirmation of orders for production.
Oversees inventory control and purchasing.
Scheduling of jobs and auditing sales orders for accuracy Identify opportunities for process improvements, cost reduction, and increased productivity.
Customer Relationship Management: Lead or participate in projects focused on enhancing operational efficiency and implementing new initiatives.
Collaborate with sales and sales support teams to understand customer requirements and deliver products on time.
Address customer concerns, resolve complaints, and ensure high levels of customer satisfaction.
Maintain effective communication channels with customers, suppliers, and other departments.
Continuous Improvement: Stay updated on industry trends, new technologies, and best practices in production and manufacturing.
Qualifications 7+ years relevant experience in construction, solid surfacing, or manufacturing of durable goods Prior management experience leading a team in fabrication or construction preferred Strong verbal and written communication skills Proven ability to manage multiple projects at a time, navigating complex production schedules Excellent organizational skills and attention to detail Working knowledge of ERP Systems such Microsoft’s Dynamics, NAV, or Business Central is a Plus Benefits Medical, dental, and vision benefits PTO Life Insurance Paid company holidays Transportation and communication allowance Our Operations Manager plays a pivotal role in ensuring a hubs day-to-day operations run smoothly, efficiently, and in alignment with its strategic goals.
They are responsible for managing resources, improving processes, and driving performance, ultimately contributing to the overall success of the business.
The ideal candidate possesses strong leadership, organizational skills, and strong communication skills.