Retail Supervisor

_Retail Supervisor _ _Retail Lead/Supervisor _ Since 1920 Dennis Uniform has been a pioneer in the uniform industry both as a manufacturer and as a retailer.
Currently Dennis operates over thirty five retail stores, has a talented “field sales” team, offers a commerce-enabled website, and has a national call center to help serve its thousands of school uniform and corporate apparel customers.
Dennis Uniform Manufacturing is an equal opportunity employer (EOE).
*Our Brand Promise*: DENNIS makes school uniforms easy.
*Our Mission*: To make it easy for schools to design and maintain best-in-class uniform programs that meet their goals and values, while providing families with seamless shopping experiences for high quality and comfortable uniform products that students deserve.
*Our Core Values*: Simplicity, Trust, Focus, Reliability, Leadership*.
* *Objective* This position will provide the highest level of customer service.
*Supervision Received/Responsibility* This position reports to the Customer Success Manager (Store Manager) *Position Overview* The Lead Retail Sales Associate position is maintained within a DENNIS store.
Broad areas of responsibility include but are not limited to the following: Essential Responsibilities: •Oversee all in-store daily activities to achieve sales, service, and profitability goals •Provide coaching and direction on a day-to-day basis to ensure productivity of the team.
•Understand all aspects of each school’s uniform program requirements and other school-related data required to properly service the school and its shoppers •UPL, specific program details and Web store •Nature of school, parents, and administration •Product components including sizing, manufacturing specifics, design details and product care •Inventory availability •Retain 100% of accounts.
•Develop plans and executable strategies to reach store goals.
Continually track performance and communicate regularly with the team to evaluate progress and accomplishments.
•Hire, train, evaluate and coach staff as necessary to maintain excellent service and quality.
•Provide ongoing training in the areas of customer service, product knowledge, inventory management and visual merchandising.
•Staff store adequately to ensure a positive shopping experience while maintaining labor budget objectives.
•Generate and implement motivational incentives for the sales staff.
Track employee results and modify goals accordingly.
•Audit the visual standards.
This includes maintaining merchandising guidelines, stock levels and cleanliness.
•Proactively identify and communicate stock level concerns to corporate.
•Through training and audit processes, verify accuracy of opening and closing procedures, cashiering and returns, stockroom operations and all other functions related to store operations.
•Resolve store level customer service issues within 24 hours and escalate as necessary for resolution •Interface with Customer Service, Retail Store Managers, Planning and Corporate as needed to deliver an outstanding experience to customers •Serve as local contact and on-site liaison to school contacts and assisting with various aspects of account maintenance (e.
g.
, accommodating special shopper needs for product or store access) •Conduct all local on-campus events •Manage/Assist at on-campus events company wide as required •Run local pop-up locations as specified •Provide a safe and compliant working environment •Sustain a high professional standard in individual behavior, courtesy and respect Secondary Responsibilities: •Assist with recording and maintaining account information in Salesforce •Communicate to the Customer Success Manager on a weekly basis providing relevant market information as well as store and employee success with regards to sales and customer experience.
•Motivate and develop staff to build bench strength.
•Perform other duties as assigned *Position Requirements* *Skills/Qualifications:* Three years of retail management experience with proven record of effective hiring, inventory management, budgeting and delivering excellent customer service.
Experience in developing and implementing operational process improvements in a growing environment.
Proficiency with available tools and technology including but not limited to Excel, Microsoft Office suite, Salesforce, and calendar/e-mail applications.
*Requirements:* * Excellent oral and written communication skills * Computer skills, MS Word and Excel, with the ability to quickly learn custom programs * Ability to stoop, bend and stand for long periods of time * Capable of carrying and climbing, while sometimes lifting stock weighing as much as 25 pounds * Job will require hours that often exceed 8 hours per day and or /45 hours per week during peak periods.
Dennis Uniform MFG is an Equal Opportunity Employer.
*Education and Experience* * Minimum 1+ years retail or customer service experience *Working Conditions* * Ability to stand for long periods (4-5 hours at a time), bend and lift 40 lbs, and work on ladders *Must be able to work Monday-Saturday* *Hours: 32-40 hours/week* *Shift options: 8 AM - 4 PM / 9 AM - 5 PM* Employee will learn how to use POS, learn the schools uniform programs in the local area, shipping and receiving, learn how to receive, restock, and be responsible for the day to day interactions with customers who come into the store and be responsible for the layout and tidiness of the store and stock room.
This description is based on management's assessment of the requirements and functions of the job of the date this description was prepared.
It is a general guideline for managers and colleagues, but it does not purport to be an exhaustive list of all the elements of the job.
Management reserves the right on a temporary or indefinite basis to meet production, scheduling or staffing needs.
Job Type: Full-time Pay: $15.
00 per hour Benefits: * 401(k) matching * Dental insurance * Employee discount * Flexible spending account * Health insurance * Paid time off * Vision insurance Shift: * 8 hour shift * Day shift Weekly day range: * Monday to Friday * Weekends as needed Education: * High school or equivalent (Preferred) Experience: * Customer service: 1 year (Preferred) * Retail sales: 1 year (Preferred) Work Location: In person