HVAC Operations Manager (FT)

About the Job United States Heating & Air - Longwood, FL is seeking a talented Operations Manager to join their team.
Job Summary Directs and coordinates activities of a service organization to obtain optimum efficiency and economy of operations and maximize profits by performing the following duties personally or through subordinate supervisors and employees.
Core Responsibilities: Sales Driven.
Must have the desire to drive sales to achieve results.
Implements organizational policies and goals.
Coordinates activities of the following field service departments: Maintenance, Service, Indoor Air Quality, and Installation, to effect operational efficiency and economy.
Training schedules, recruiting, motivation, and administrative interface are part of this coordination.
Uses system generated and locally produced reports to monitor field performance and identify areas for improvement.
Monitors Dispatcher(s) and dispatch board activity to ensure effective scheduling of technicians to maximize call volume/capacity as well ensure “right tech/right call” and labor control.
Trains and monitors Customer Service Specialists, their performance and activities to meet/exceed booking rates and inbound/outbound phone call activity (ACD) service levels.
Manages fleet service and maintenance, vehicle assignment, GPS devices, technician field devices, cellphones and other resources/company assets used by field employees.
Ensures all mandated Health, Safety and Environmental processes, resources, training, observations and safeguards are in place and followed.
Reviews customer satisfaction feedback and performs appropriate follow up as needed.
Analyzes department budgets and sets goals in conjunction with general management.
Confers with administrative personnel and reviews activity, operating, and sales reports to determine changes in programs or operations required.
Tracks and reports the sale of Maintenance Agreements, Replacement equipment, accessories, and Indoor Air Quality.
Responsible for personnel: Recruiting, Training, Motivation, Supervision, and Administration.
Maintains a positive attitude while ensuring Air Engineers Service Experts’ quality policy and customer satisfaction goals are achieved.
Critical role position, secondary to the General Manager, requiring significant management experience in a fast paced, 24/7 multi-faceted operation with technical proficiency preferred.
Minimum Experience: Minimum of 3 years in residential HVAC installation and service management.
Must be technically outstanding with the ability to troubleshoot Management or Supervisory experience Excellent customer service and communication skills Valid Driver's License Apply NOW! Southern Home Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace.
We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state or local laws.
This policy applies to all employment practices within our organization.
About Southern Home Services Southern Home Services Corporation is a leading residential home services provider, specializing in HVAC, plumbing, electrical and generator maintenance, service & replacement.
Southern operates multiple brands throughout the Southeast and Midwest.
Southern Home Services is committed to delivering exceptional customer service to homeowners and small businesses.
We aim to be the market leader in providing comfort, safety and energy solutions to our diverse customer base.
We seek to be the company that customers recommend, and our employees are proud of.
About Southern Home Services: Southern Home Services Corporation is a leading residential home services provider, specializing in HVAC, plumbing, electrical and generator maintenance, service & replacement.
Southern operates multiple brands throughout the Southeast and Midwest.
Southern Home Services is committed to delivering exceptional customer service to homeowners and small businesses.
We aim to be the market leader in providing comfort, safety and energy solutions to our diverse customer base.
We seek to be the company that customers recommend, and our employees are proud of.