Dispatcher

Doc Watts Electric, Inc is a Latinx, family owned Electrical contractor that has been serving the Central Florida community for over 17 years! From our humble beginnings and now, Doc Watts Electric Inc prides themselves on being a company that cares deeply for all the employees we bring aboard by providing quality benefits, work/life balance, and a great working environment! We want you to want to come to work because you love what you do, and you love who you work with! Doc Watts Electric Inc provides electrical installation for new residential and commercial construction, as well as electrical service for residential and commercial properties.
The company also offers services for Fire Alarms & Security Surveillance, including but not limited to, installation, monitoring, and repair! Lastly, Doc Watts Electric Inc also is a Generac Certified Dealer! We sell, install, repair, and maintenance Generac generators! The Dispatcher's primary duty will be to establish and maintain the work schedules of the electrical technicians.
You will communicate with customers to ensure quality customer service in regard to scheduling, follow up, and ensuring all required information and updates are provided to the customers as well as all relevant in house personnel.
You will also communicate with the technicians to ensure they are moving according to schedule, take any issues into consideration and record it for future reference.
As a Dispatcher, you will.
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Answer phone calls and reply to emails to provide customer service to all new and existing clientele.
(Scheduling, timeline information, status updates, etc.
) Create new customers in CRM program with all essential information, and record all pertinent communications with clients in same platform.
Gather all relevant information to prepare work orders for crews, receive work orders from crews, and keep track of all unassigned work orders.
Prepare daily work schedules depending on geography and skill level of the technicians.
Dispatch work crews and vehicles to appropriate locations according to predetermined schedules, customer requests or immediate needs.
Monitor all dispatched vehicles to ensure timeliness for all scheduled appointments; and provide updates to customers if need be.
Relay information regarding work orders or other messages to and from work crews, field inspectors, supervisors and other personnel.
Speak with field supervisors and customers to resolve problems, requests for services or equipment.
Any additional tasks required by management.
The perfect candidate will also have.
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Exceptional communication skills to collaborate with others under any type of condition.
Excellent clerical and organizational skills to keep track of schedules, routes, and personnel.
General knowledge to navigate a computer with ease with platforms like Microsoft outlook, teams, and word, etc.
The ability to learn and functionally use the company software.
The ability to multitask and prioritize to make decisions quickly.
The ability to work in a high volume atmosphere.
Experience with SAMPro Field Service Software.
Just in case you are wondering.
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Benefits: Doc Watts Electric, Inc.
offers.
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Weekly Pay Health Insurance after the first 30 days of employment With 50% of health insurance premium covered by Doc Watts Electric, Inc.
Vision Insurance after the first 30 days of employment Dental Insurance after the first 30 days of employment Complimentary life insurance after the first 30 days of employment Six paid holidays a year after probationary period (New Year's Day, Memorial Day, Labor Day, Fourth of July, Thanksgiving Day, and Christmas Day) Eligible for 40hrs of PTO/Vacation after the first year of employment 401(k) Requirements: Minimum High School Diploma or equivalent Must pass a background check Bilingual (Required - Spanish/English) Schedule: Monday-Friday 8am-5pm Job Type: Full-time Pay: $19-$22 per hour (Dependent on experience level) We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.