Marine Service and Integration Field Manager

Job Description *Summary of Position: * Provide onsite and offsite technical service and support, resulting in positive customer relations/satisfaction/experience for users and owners of Mercury Marine products.
This position reports to the Contract Services Manager.
*Primary Duties and Responsibilities:* * Provide onsite & offsite installation, repair, and maintenance of Mercury Marine products.
* Assist and advise Mercury Marine Contract Services and Mercury Marine accounts on proper product configuration, installation, and integration.
* Communicate information to service, manufacturing, and quality engineering groups.
* Investigate, diagnose, and resolve application installation, setup, configuration, and service-related product malfunctions and issues.
* Perform other duties as assigned by the Contract Services Manager *Key Responsibilities:* * Receive requests from Disney Marina staff in person, over the phone, or via email regarding boat status to understand and prioritize current needs * Provide on/offsite marine service at assigned customer locations * Provide service dockside or at a maintenance facility * Work in a highly dynamic work environment with tight deadlines * Diagnose engine performance, rigging, controls, gauges, and other marine equipment/systems * Provide maintenance services on Mercury products and related boat hardware to factory specifications * Keep detailed Service Logs and submit reports on field-related activities as necessary.
* Safely and properly operate equipment (i.
e.
, trucks, tractors, trailers, and boats) to perform boat and engine rigging, de-rigging, and boat launching and removal * Maintain work area in a neat and orderly manner * Dynamic and flexible work schedule, as assigned, including weekends * As required, participate and assist the Marketing department with local, regional, and national boat shows, tournaments, and special events.
* Effectively plan, develop, and execute str product issue resolution, installation, and integration strategies in the field.
*Minimum Qualifications:* * 6-8 years in marine service-related capacity.
* Diverse advanced marine Mechanical/ Electrical background.
* Complete understanding of the customer service philosophy and procedures of the company * Willingness to travel (50%) with occasional multi-week travel events as required.
Potential international travel may also be required * Ability to work independently, make accurate decisions, and analyze risk * Excellent interpersonal skills are necessary * Excellent Computer and technology skills, capitalizing on effective communication and documentation through digital media.
* Positive work attitude; motivated self-starter, Integrity, and professional.
Adaptable and flexible to change.
Organized, time management skills.
Good interpersonal communication skills dealing with customers and management with sense of urgency, ability to meet deadlines.
Able to work independently and as part of a team.
*Preferred Qualifications:* * Associate degree in Engineering or related field (or equivalent experience) * 10+ years in marine service-related capacity.
Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Health insurance * Life insurance * Paid time off * Professional development assistance * Referral program * Vision insurance Schedule: * Day shift Ability to Relocate: * Orlando, FL: Relocate before starting work (Required) Work Location: In person